A client purchasing experience from New Jersey

November 25, 2022

A client purchasing experience from New Jersey, USA

Since Alibaba has become more and more famous and convenient abroad, many customers from all over the world decide to choose products on Alibaba and buy furniture from Chinese suppliers ! In the past, Chinese furniture gave everyone the impression that it was cheap and affordable, but with the improvement and development of economy, factories producing high-end products have gradually emerged in China ! Ekar Furniture is one of them ! From the past 20 years , we sincerely invited Italian designers to work with us, imported dozens of high-end digital equipment from Germany, and trained many masters with more than ten years of experience. Our brand is already a well-known brand of high-end furniture in China !


An American client from New Jersey found us on Alibaba in early October and said that he wanted to buy a wine cabinet and bar table for his home. It is a luxury house, and both the wine cabinet and the bar needed are 18ft long. According to our experience, the bar and the wine cabinet are very large , customization is very difficult, because the style is complex, carving, gold leaf, and the position of natural veneer is extremely delicated !


First of all, the first problem arises, the customer payment problem !

The customer intends to pay from Alibaba, but the tax for US customers is very high, and the customer cannot accept it ! But Alibaba has a tax reduction and exemption policy, and we also send it to customers. If the customer can reduce or exempt tax, that is the best !

Our company's aim is to provide customers with the best service and will try our best to help all customers !


The second problem is that customers are worried about being cheated because he have been cheated before by the Indonesian supplier , so he just wanted to pay by credit card ! But the credit card limit, our order was close to 50k US dollars, the customer can't use credit cards to pay full amount !  Customer stopped chatting with us again because of this issue !

Since our company have a lot of designers and real estate agents we cooperate with in the United States. One of our cooperative agents called this client to explain the situation of our company and our positioning !


Finally, after many rounds of comparison and thinking, the customer finally chose us to customize this wine cabinet and bar set for his villa , just today, customers send money to our company by T/T instead of credit card ! This is a symbol of trust, and our company will never let down the trust of every customer !


The customer said that if the quality he receive is good, other products of his 1,000㎡villa will also be bought from us !


I believe that many other customers will have the same idea, afraid of being cheated, afraid of poor quality, but choose us, as long as your budget is not low, we can satisfy all your ideas! Our company provides one stop solution with best quality and service !

Welcome to check our website !



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